Until the early 1970's, consumers had no way to distinguish between
incompetent and competent mechanics. In response to this need, the
National Institute for
Automotive Service Excellence
was established in 1972.
present there are more than 440,000 professionals with current
rosters. They work in every segment of the automotive service industry:
car and truck dealerships, independent garages, fleets, service stations,
franchises, and more.
mission is to improve the quality of vehicle repair and service in the
United States through the testing and certification of automotive repair
Here's how ASE
certification works: Prospective candidates register for and take one or
more of ASE's
36 exams. The tests are grouped into specialties for automobile,
medium/heavy truck, school bus, and collision repair technicians as well
as engine machinists, alternate fuels technicians, and parts specialists.
passing at least one exam and after providing proof of two years of
relevant work experience, you achieve
certification. Technicians that pass all of the exams in a specialty area
earn ASE Master
Technician status; automobile
technicians, for example, must pass eight exams.
tests, which are conducted twice a year at over 750 locations around the
country, are administered by
American College Testing
(ACT). The exams stress
real-world diagnostic and repair problems, not theory. They are no cinch
to pass; approximately one out of three test-takers fails.
Certification is not for life. To remain certified,
technicians must be
retested every five years.
Consumers benefit from
certification. It is a valuable yard stick by which to measure the
knowledge and skills of individual technicians as well as the commitment
to quality of the repair facility employing
technicians usually wear blue and
shoulder insignia and carry credentials listing their exact area(s) of
expertise (brakes, engine repair, etc.), while employers often display
their technicians' credentials in the customer waiting area.
Consumers should look for facilities that display the
ASE Blue Seal of
Excellence logo on outdoor signs,
in the customer
waiting area, in the Yellow Pages, and in other advertisements.
Founded in 1979, I-CAR (Inter-Industry Conference on Auto Collision
Repair) is an international, not-for-profit training organization
dedicated to improving the quality, safety, and efficiency of auto
collision repair for the ultimate benefit of the consumer.
I-CAR has adopted a concept we call "Outward Vision". This
concept is driven by the need to define the "Ideal State" of the
Collision Industry relative to technical training. I-CAR’s definition of
the Industry’s "Ideal State" is:
Every person in the Collision Industry has the necessary technical
knowledge and skills relevant to their position to ensure a complete and
I-CAR develops and delivers technical training programs to
professionals in all areas of the Collision Industry. In addition, I-CAR
provides a communication forum for anyone interested in proper collision
repair. I-CAR’s primary funding is derived from student tuition and
services. This assures that I-CAR can remain unbiased in developing
courses and services on an industry-wide basis.
Founded in 1980, CCC Information Services Inc. supplies the automotive
claims and collision repair industries with advanced software,
communications systems, and Internet and wireless-enabled technology.
Based in Chicago, CCC has grown from a company that helped a handful of
insurers value totaled vehicles to an industry leader powering the
In addition to its Chicago headquarters, the company - a wholly owned
subsidiary of CCC Information Services Group (Nasdaq: CCCG) -- maintains
offices in Glendora, Calif. and Sioux Falls, S.D., serving clients across
CCC has one overriding goal: to put people back into their cars faster.
Today's technology-savvy consumers expect better and faster service. CCC's
automated tools enhance customers' accuracy and efficiency throughout the
claims process to deliver improved service to vehicle owners.
CCC has defined the industry, providing unique technology to drive
automation throughout the auto-claims and collision-repair industries. Its
industry firsts include development of the first electronic total-loss
valuation tool, a personal computer-based automated estimation tool, a
digital-imaging tool, and a communications system linking insurers with
collision repairers, among others.
CCC's technology-based products and services maximize efficiency and
smooth communication throughout the entire claims-management process. CCC
has the largest claims-industry network with 15,000 collision repair
facilities, 350 insurance companies, and a range of industry participants.
- CCC ranks #1 with repairers for ease of use of its estimating
products and technical support, according to a survey conducted by
- Named as one of Deloitte & Touche's Fastest 50 Technology
Companies in Chicago
- Chief Executive Officer Githesh Ramamurthy twice named to Crain's
Chicago Business' list of "Who's Who of Chicago Executives in
CCC powers the auto-claims evolution as an innovator of automated tools
that enhance accuracy and reduce manual steps. Its flagship product, Total
Loss Valuation Service, ensures fair, fast local market value and is an
established market leader. The Pathways® collision estimating product has
nearly 25,000 insurers and repair facilities installations in the U.S. CCC
also pioneered value-added network communications between the industries
involved in claims settlement. Its EZNet® network handles an average of
over 900,000 claims-related transactions each business day.